Fair By Design submitted a response to OFGEM’s consultation on proposals to improve outcomes for consumers who self-disconnect or self-ration their energy, and are struggling to pay their bills.
Paying in instalments feels more affordable, even if you have to pay more. Catalogues are a lifeline – I can’t get credit in-store.
Read Alicia’s Story
People are living on the edge, and the banks and government need to recognise that and shift their services accordingly.
Read Louise’s Story
