Our work is informed by evidenced-based research and the voices of those who experience the poverty premium.
We have made lived experience a core pillar of our work through our inclusive design work and by providing a platform for people with lived experience to be directly heard through our videos, focus groups and external communications
Inclusive design is the practice of designing products, services and policies so that everyone can benefit from them. For essential services such as energy, credit, insurance and payments, it means regulators, government and businesses working to make sure that all consumers can access the products and services they need. It involves designing out barriers to access that create exclusion, inequality and unfairness in markets.
Take a Look at our inclusive design reports: