The poverty premium in the energy market remains, with low-income consumers spending more on energy. Central to our response to this consultation is that people on low incomes should never pay more for an essential service, such as energy, because of the way they pay. 

In order to respond to this consultation, we held two focus groups with people on low incomes, one online on the 25th April with 11 participants, and one in person in Glasgow on the 27th April with 13 participants, facilitated by Poverty Alliance. We wanted to seek views on how people feel about the way they pay for their energy. Our response to this consultation aims to represent the views of these people.  

You can read our full consultation here.