How we pay

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OFGEM call for input on energy affordability and debt: Response

Date Published: 13/06/24

We welcome Ofgem’s wide-ranging call for input on affordability and debt, in particular Ofgem’s recognition…

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We launch our new payments film

Date Published: 08/04/24

Watch the stories of Catherine, Zahada and Caroline, who all pay more because of the…

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We respond to Treasury’s future of payments review

Date Published: 01/08/23

People on low incomes pay a poverty premium because of the way they are able…

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We respond to Ofgem’s consultation on levelisation of payment method cost differentials

Date Published: 18/05/23

The poverty premium in the energy market remains, with low-income consumers spending more on energy.…

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People with certain protected characteristics more likely to pay a poverty premium

Date Published: 23/02/21

People on low incomes and with certain protected characteristics are more likely to be paying…

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New practical guidance on Inclusive Design for regulators and firms

Date Published: 27/01/21

Fair By Design and the Money Advice Trust have today launched two new practical guides for…

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We consult on Payment Systems Regulator’s future strategy work

Date Published: 29/07/20

The Payment Systems Regulator (PSR) has launched its future strategy work.The aim is to start…

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