Energy

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Fair By Design urges Ofgem not to shut out existing customers from best deals

Date Published: 29/06/24

A coalition of consumer organisations and energy firms is urging Ofgem not to lift the…

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OFGEM call for input on energy affordability and debt: Response

Date Published: 13/06/24

We welcome Ofgem’s wide-ranging call for input on affordability and debt, in particular Ofgem’s recognition…

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We launch our new payments film

Date Published: 08/04/24

Watch the stories of Catherine, Zahada and Caroline, who all pay more because of the…

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Prepayment meter announcement is a big win, but we need action on standard credit sooner

Date Published: 23/02/24

Today Ofgem, the energy regulator, announced a lasting solution to eliminate the extra costs for…

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New Age UK analysis shows an energy social tariff would have lifted 2.2 million households out of fuel poverty this winter 

Date Published: 02/02/24

We are part of a coalition of Charities and groups calling on the Government to…

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We respond to Ofgem’s call for input on standing charges

Date Published: 19/01/24

“It’s absurd that standing charges are such a large part of bill. The whole way…

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We respond to Ofgem’s consultation on changes to standing charges and other debt costs 

Date Published: 04/01/24

Our response focuses on ensuring that households on low incomes do not incur a poverty…

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We respond to Ofgem’s consultation on additional debt related costs 

Date Published: 23/11/23

Ofgem’s consultation on additional debt related costs aims to inform policy decisions about whether they…

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We respond to Ofgem’s new customer services standards for energy suppliers 

Date Published: 18/10/23

Today Ofgem has published their new customer services standards for energy suppliers. The new standards…

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