Our work is informed by evidenced-based research and the voices of those who experience the poverty premium.  

We have made lived experience a core pillar of our work through our inclusive design work and by providing a platform for people with lived experience to be directly heard through our videos, focus groups and external communications 

Inclusive Design 

Inclusive design is the practice of designing products, services and policies so that everyone can benefit from them. For essential services such as energy, credit, insurance and payments, it means regulators, government and businesses working to make sure that all consumers can access the products and services they need. It involves designing out barriers to access that create exclusion, inequality and unfairness in markets. 

Take a Look at our inclusive design reports: 

Inclusive Design in Action a case study: using inclusive design to create a fair transition to net zero with Toynbee Hall and Ofgem.

Front cover of a report titled Inclusive Design in Action: a case study using inclusive design to create a fair transition to net zero

Inclusive Design in Essential Services: Practical guides for regulators in partnership with Money Advice Trust.

Inclusive Design report in essential services font page report

Inclusive Design in Essential Services: Practical guides for regulators in partnership with Money Advice Trust.

From cover report page of the Inclusive Design in Essential Services guide for regulators

The Poverty Alliance 

We are currently working with The Poverty Alliance, a Scottish network of organisations and individuals working together to end poverty, who have 30 years of experience in addressing poverty and social exclusion. The Poverty Alliance facilitates direct input into our work from people with lived experience. Our work together includes co-design/input on policy projects, help in creating our communications and input into consultations for Government departments. For example:  

Insurance and the poverty premium: Zahada's Story

Toynbee Hall 

We have also worked with Toynbee Hall to bring the voices of those with lived experience of the poverty premium centre stage. 

Living with the poverty premium - Paulette's story